Privacy Policy

🔒 Information We Collect

When you use GrillGenius™, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and location when you request to connect with local professionals
• Diagnostic Information: Details about your grill problems, symptoms, and diagnostic responses
• Technical Information: IP address, browser type, device information, and usage patterns
• Communication Records: Records of your interactions with our service and support team

🎯 How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide grill diagnostic services and connect you with local repair professionals
• Communication: To respond to your inquiries and provide customer support
• Improvement: To analyze usage patterns and improve our diagnostic algorithms
• Safety: To identify and address potential safety issues with grill problems
• Legal Compliance: To comply with applicable laws and regulations

🤝 Information Sharing

We may share your information in the following circumstances:

• Local Professionals: We share relevant contact and diagnostic information with qualified repair professionals in your area
• Service Providers: We may share information with trusted third-party service providers who assist in operating our service
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

Important Note

We never sell your personal information to third parties for marketing purposes.

🛡️ Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can view your personal information
• Regular Audits: We conduct regular security audits and assessments
• Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure

⚖️ Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time

🍪 Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our service functionality
• Provide personalized experiences

You can control cookie settings through your browser preferences.

👶 Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

🔄 Policy Updates

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Effective Date" at the top of this policy
• Notify you of significant changes via email or website notice
• Provide a summary of key changes when applicable

Your continued use of our service after policy updates constitutes acceptance of the revised policy.